Actionable Intelligence: A Guide to Delivering Business Results with Big Data Fast! falls into the must read category for leaders of any organization. Actionable Intelligence is in the Lean model well beyond the vanity metrics that so many leaders have embraced. Lessons on implementing a secure framework comes from lessons including Estee Lauder, Procter & Gamble, Lifetime Brands and the CIA. Yes the CIA.
Reading this book I have found tested lessons by Keith B. Carter regarding the lack of Actionable Intelligence in many organizations. The start always seems to be the lack of organized data and determining which is the most pressing to actually use in order to be successful in a fast changing world.
Maybe his most powerful work revolves around how executives at any company (or university) even question the value of actionable intelligence regardless of the tools already in place. Too many silo examples reinventing the wheel while overlooking the need to understand their own data reporting methods.
Sustaining delivery of actionable intelligence by the evolution from Dashboards to Cockpits. IMHO to many university leaders are just beginning to understand the Dashboard and their tools miss the Cockpit opportunities.
Business lessons alone describe how to mine actionable intelligence prove the validity of this book. Lessons from Estee Lauder include how the company was able to leverage secure data reporting in order to adjust following the powerful Japanese earthquake and tsunami that triggered the Fukushima Daiichi nuclear disaster. And in some ways Carter points to a crisis in order for executives to embrace actionable intelligence:
People do not trust data, they trust other people and their opinion of the data. So when the data owners, the people who input the data and/or use it, raise their hands and say, “This data is good; I trust it,” that will make it more likely for other people in the organization to believe it. It also means that it’s clear. It’s not just that they trust it from the point that 1 + 1 = 2. It is also clear how the data has to be used, and the definition of the data is clear.
Carter helps breakdown the old data principle “People don’t trust data – they trust other people.” Its true. Estee Lauder’s use of actionable intelligence is such that every organization should be striving towards in order to stay competitive.
