Categories
Education

Home Depot Customer Service Fail

I found a Scotts 20-inch Manual Walk Behind Reel Mower with Grass Catcher on Friday July 10th at my local Home Depot. This turf mower reminded me that both of my grandfathers had reel mowers.

Scotts 20 inch manual walk behind Reel Mower with grass catcher
Scotts 20 inch Reel Mower

The scissor-like cut of a reel mower is far superior to consumer-rotary mowers. No wonder golf courses use reel mowers. For instance I begin cutting my turfgrass during a very hot and dry summer day in almost dead silence. The cut quality was amazingly clean.

Hearing my neighbor’s various lawn tractors is a bit startling by contrast. Its amazing to stop for a moment and absorb how easy and lightweight this reel mower makes your weekend task somewhat effortless. In addition, pushing this lightweight mower becomes a rather enjoyable walk listening to podcasts, audiobooks, or music at a ‘normal volume level’ due to the reel mower’s near silent operating environment.

Yet on day nine, a small wheel (back left) broke loose. However, due to Scotts’ manufacturing assembly process, you cannot physically access the nut to tighten that wheel with any standard socket wrench. Clearly under warranty I packed it up on Tuesday after work. I drove back to Home Depot on Saturday July 24th to return the mower.

Customer Service fail:

To no surprise there were no 20 inch units in stock. Certainly, I can see why. That cut quality is amazing. However, my local Home Depot had plenty of Scotts’ 16 inch reel mowers. For accuracy, the Scotts 16 inch mower does not include a grass catcher and I have a really big yard.

Categories
Education Google Reading Smartphone Tablet Technology

Latest Read: The Cyber Effect

The Cyber Effect: A Pioneering Cyberpsychologist Explains How Human Behavior Changes Online by Mary Aiken. Her 2016 book addresses not only the dark side of the internet, but human behaviors changed as a result of a new online addiction: smartphones and tablets. A key element throughout the book addresses the addiction of adults/parents to their own devices and how this has changed basic family structures.

The Cyber Effect by Mary Aiken

Above all, do we want the internet to allow an eight year old child to purchase a bottle of vodka? Mary makes a strong argument regarding how the impact of internet access and online behavior impacts children. To this end, internet addiction begins earlier in life, around eight years of age after exposure beginning at two years of age.

The Cyber Effect also outlines without proper parental controls (consent is another issue) children often find themselves in very vulnerable online chats, group meetings and even gaming clubs. They are curious about many things in life. Google search is presenting rather shocking images and videos to young children.

There are larger issues to address. There is no version of Google Chrome for children. No chance to block search results for drugs, violence, pornography or other adult topics for children under 13.

Again, children are curious about a lot of issues and talk at school about those same subjects. However, at school CIPA guidelines restrict access to those search results above. But many children were connected to home computers during the pandemic, on weekends and over summer.

In addition, the number of children under 13 using fake IDs to gain access to Twitter and Facebook is concerning. Documented throughout the book reveals how predators lurk on social media to snare children. This is a must read book for parents of young children.

Meanwhile, Mary shares configuring a default home computer to protect children is sorely needed. The Slender Man trial in Waukesha Wisconsin is suitably discussed by Mary. 

There is no better example why parents should not permit their children to keep their computer in their bedroom behind a closed/locked door. However there is little to protect children, and others including adults are easily duped online. Large technology companies reap millions in profit from sharing personal information.

At the same time children are engaging schoolmates and surfing the internet for a variety of reasons, some positive, but many negative. This calls into question why is this permitted in the first place?

Internet content is basically created by adults for adults. This remains a problem. And yet, anyone can have a fake ID and get full access to a favorite fetish.

Overall, the social impact of online behavior as outlined is maybe the most amazing change in human society. Worse yet, there is nothing addressing accountability on the internet.

However Mary does not seem very technically savvy. Seriously, this book could do without hints on how to make a favorable dating photograph:

• Wear a dark color.
• Post a head-to-waist shot.
• Make sure the jawline has a shadow
• Don’t obstruct the eyes (no sunglasses).
• Don’t be overtly sexy.
• Smile and show your teeth.
Page 371

Above all, these suggestions undermines the impact of her work. Let the shallow end of the pool (as Mary suggests many times in the book) give pop culture advice.

Categories
Education Innovation Reading Technology

Latest Read: Range

Range: Why Generalists Triumph in a Specialized World by David Epstein. Wow, I found Range brimming with rich insights to the idea of specialization versus generalists. What an enjoyable read! Actually so good in fact, I read the book twice.

Range: How Generalists Triumph in a Specialized World by David Epstein

Range examines the popular idea that specialization may actually set back our goals and abilities. Interestingly, the hook for Range is the Introduction: Roger versus Tiger. While the Introduction is easy fodder for TV interviews, radio, and podcast sessions and with the video clips below, book promotions.

However, such a well written book does not need this Roger versus Tiger segment at all. It is easy to understand why, However I wish Epstein would have left out the Introduction. It spoils the better, more powerful stories in the following chapters.

In other words, Range brings forward a lot of data to the idea that a well rounded individual can better understand issues and make critical decision versus a specialist. Generalists as Epstein reveals will benefit an organization, team or family on average, better than a specialist. But there is so much more to consider.

Epstein challenges popular specialization books from Angela Duckworth’s Grit to Malcolm Gladwell’s Outliers (the 10,000 hour rule), among others regarding deliberate practice. Range suggests it is better (overall) to look past this and push yourself wider, rather than deeper. Surprisingly, Gladwell actually agrees with him.

Explore the World

Secondly, having a broad education permits students to explore many things, study a wide array of subjects, and most importantly learn to fail. To this end, Chapter 2: How the Wicked World was Made, addresses key research work of noted educator James Flynn. This leads to Epstein’s story about the value of the University of Chicago’s generalization degree:

Chicago has long prided itself on a core curriculum dedicated to interdisciplinary critical thinking. The two-year core, according to the university, “is intended as an introduction to the tools of inquiry used in every discipline—science, mathematics, humanities, and social sciences. The goal is not just to transfer knowledge, but to raise fundamental questions and to become familiar with the powerful ideas that shape our society.
Page 60-61

There is a logical position that students may indeed benefit from this approach to general studies at the bachelor level.

Categories
Education Innovation Reading

Latest Read: The Infinite Game

The Infinite Game by Simon Sinek. During my read of Start With Why it was natural to seek Simon’s view of long term leadership. A few hits and misses along the way but it was another enjoyable read.

the infinite game by simon sinek

Simon introduces the theme contrasting finite against infinite. In other words, simple examples of football or chess, these games have time limits, rules are standardized and the players are known to the opponent. It is easy to find a winner and loser at the end of similar finite sporting events.

However the focus of his book is on infinite games, business, war, politics, and even our own personal lives. There is no time limit, rules change over time, and the players as well. No winners or losers appear on an infinite stage, above all, movements are forwards or backwards.

However, with my deep interest in learning about the long US war in Vietnam it was a bit surprising to see Simon tee off his book with the 1968 Tet Offensive. This was his pinning idea of infinite. While the US involvement in Vietnam extended back to the 1940s, and French colonial rule began in the late 1860s, it was a shame China’s 1000 year rule over Vietnam was not mentioned.

Categories
Education Innovation Reading

Latest Read: Principles

Principles by Ray Dalio is an interesting read. With no prior knowledge of Ray’s life, his story is easily inspirational. Ray founded Bridgewater Associates in 1975. He is straightforward about the difficulties encounter at the beginning the company.

principals by ray dalio

In other words, I enjoyed learning of his early life. He addresses his career in part one: “Where I’m coming from” begins in 1947 and carries Ray’s life to 2017.

Looking back after running Bridgewater for so many years afforded him a series of behaviors that helped drive his success. At the same time he does address difficult decisions that resulted in layoffs when his business was struggling.

Similarly, his key advice drawing on his long experience is to rely upon hard data (or evidence) to make smart decisions. On the other hand opinion based decisions are difficult and require those with an established history.

Above all, Ray discusses over and over: “Idea Meritocracy = Radical Truth + Radical Transparency + Believability-Weighted Decision Making.”

However there are quite a lot of ideas to absorb. For many including myself the book becomes very detailed. Furthermore, Ray indicates the behaviors he has identified may take over 18 months of focus to see results.