The New Normal in IT: How the Global Pandemic Changed Information Technology Forever by Gregory S. Smith. Gregory is CIO for the American Kidney Fund and previously served in the same role for Pew Charitable Trusts and the World Wildlife Fund.
He is an adjunct professor at Georgetown University and a former adjunct professor at Johns Hopkins University. The New Normal in IT is part of Wiley’s CIO Series.
The pandemic certainly changed everything. The information technology industry was no exception. The downstream impacts placed tremendous pressure on IT teams to maintain service delivery as the world went home and Zoom entered our lexicon.
Reflecting upon this move away from the office, how have IT leaders communicated the change necessary now and moving forward? Change is indeed hard.
We all witnessed the fundamental shift regarding remote work. From optional to mandatory over the next 18 months. How many organizations scrambled like mad to secure and deploy to every employee a laptop?
Can you recall the immediate infrastructure upgrades stood up in weeks versus months? IT faced many critical challenges starting in March 2020. Yet, our IT infrastructure teams kept delivering in those early weeks in order to keep their organization alive and employees functioning.