Upstream: The Quest to Solve Problems Before They Happen by Dan Heath. Today Dan is a consultant to Duke University’s Corporate Education program. Along with his brother Chip, the Heath brothers have been writing impactful books for over 20 years.
Dan is providing great thinking to modern problems. This is even more valuable in the age we live in today regarding opioids and COVID. Perhaps the idea of instilling his lessons of ‘Preventing Problems Rather Than Reacting to Them’ is the ground floor many organizations need today.
Upstream is certainly an excellent book that talks about the value of thinking in systems and finding/fixing the root cause of problems. In fact, our world today is simply more difficult and demanding. The daily ‘grind’ often forces groups to overlook their ability to see upstream.
So, here is a book addressing how we can begin understanding a process needed to mitigate the problem versus just putting out fires. There is certainly a lot of research across this book showing how how Dan certainly understands how colleges operate.
Secondly, Dan Heath has obviously done a lot of research on this topic and has come up with the gotchas that hit many organizations.