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Latest Read: Customer Data and Privacy

Customer Data and Privacy: The Insights You Need from Harvard Business Review. HBR is providing a good series of article addressing how your data is collected and the impact upon your privacy.

Customer Data and Privacy: The Insights You Need from Harvard Business Review by Harvard Business Review, Timothy Morey, Andrew Burt, Christine Moorman, Thomas C. Redman

For some, this may be rather jarring. Nevertheless, how did Facebook generate $116 Billion in revenue in 2022? Accordingly the sale of ads on Facebook is…. you. Yes, in fact you are what Facebook is selling.

It would also be fair to understand the role of Machine Learning coupled with Data Science that created this revenue stream. Facebook is collecting every ‘Like’ you make, every photo uploaded is scanned with facial recognition and every article posted is data mined.

Add this all up and Facebook is literally sitting on overwhelmingly vast amounts of user data. To their credit, Facebook has become the champion of mining profits from all the data they have about you.

Yet are these companies also building trust with you? They know everything about you, and when combined with ‘free’ apps, the tracking continues. We are aware of Europe’s General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Yet for everyone not living in California, there is a real lack of regulation. This allows companies to remain in control of you.

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Latest Read: Everyday Chaos

Everyday Chaos: Technology, Complexity, and How We’re Thriving in a New World of Possibility by David Weinberger.

Everyday Chaos: Technology, Complexity, and How We’re Thriving in a New World of Possibility by David Weinberger

David holds a PhD in Philosophy from the University of Toronto. He is widely published including Wired, Scientific American, Harvard Business Review, The Atlantic, and The Chronicle of Higher Education.

He is Co-Director of Harvard Library’s Innovation Lab; Writer-in-residence at a Google AI lab; Senior researcher at Harvard’s Berkman Klein Center for Internet & Society; Fellow at Harvard’s Shorenstein Center on Media, Politics and Public Policy; and a Franklin Fellow at the US State Department.

David previously authored The Cluetrain Manifesto, Everything is Miscellaneous, and Too Big to Know. Having read these books, David’s writing both inspirational and spot on regarding how internet technologies are shifting the global world. My only regret is not reading this book the day it hit newsstands. And based upon his previous works, will not make that mistake moving forward.

Everyday Chaos is focusing on artificial intelligence, big data, modern science, and a very dynamic internet. Rolling into a somewhat staggering force, these technologies are certainly revealing how complex the world is today. Perhaps the most important message, we now find ourselves facing a digital transformation more unpredictable even by those who created the technologies.

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Latest Read: Trustworthy AI

Trustworthy AI: A Business Guide for Navigating Trust and Ethics in AI by Beena Ammanath. Beena holds a Masters Degree in Computer Science and a Masters in Business Administration. She is Executive Director of the Global Deloitte AI Institute and leads Trustworthy AI & Technology Trust Ethics at Deloitte.

Trustworthy AI: A Business Guide for Navigating Trust and Ethics in AI by Beena Ammanath

She has served on the boards of several tech startups, nonprofits and universities. In addition, Beena has extensive global experience in AI and digital transformation, spanning across e-commerce, finance, marketing, telecom, retail, software products, services and industrial domains with companies across a variety of industries. Beena is also the Founder of non-profit, Humans For AI, an organization dedicated to increasing diversity in AI.

Prior to her joining Deloitte, she was a Board Member and Advisor to several technology startups. She has previously also worked with companies such as General Electric, Bank of America, Hewlett Packard Enterprise, Thomson Reuters, British Telecom, and more. Beena also serves on the Board of AnitaB.org, AI for Good, and the Advisory Board at Cal Poly College of Engineering. She is a contributing author to HBR’s The 2023 Year in Tech.

Beena should be praised for honestly defining AI in the opening pages of the first chapter. In addition, the deep outline of elements comprising AI is simply a great introduction to AI models and technologies. There is plenty of practical approaches shared to assist leaders in planning and obviously managing risk. AI is literally everywhere. For the general pubic their first direct engagement has been ChatGPT.

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Latest Read: The AI Dilemma

The AI Dilemma: 7 Principles for Responsible Technology by Juliette Powell and Art Kleiner.

The AI Dilemma: 7 Principles for Responsible Technology by Juliette Powell

Juliette holds a BA in Sociology from Columbia University. In 2021 Juliette joined the Faculty of New York University’s Interactive Telecommunications Program. Art Kleiner holds a MA in journalism from the University of California at Berkeley. He began his career at the Whole Earth Catalog and is a former managing director at PwC.

Juliette and Art outline seven principles certainly attempting to ensure AI supports humanity. They are describing how AI has turned into a double-edged sword. Like several books they address the promise of AI but also discuss pitfalls.

Their position is to show how AI can indeed become a very transformational tool. Yet, if not checked it can also be very damaging. So, managing AI is going to be very important right out the door. To some extent we have failed.

This is a good look at AI Risk Management. They are also exploring how to implement each principle with best practices, new developments, and a necessary approach with caution.

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Latest Read: Rewired

Rewired: The McKinsey Guide to Outcompeting in the Age of Digital and AI by Eric Lamarre, Kate Smaje, and Rodney Zemmel.

Rewired: The McKinsey Guide to Outcompeting in the Age of Digital and AI by Eric Lamarre, Rodney Zemmel, Eric Lamarre

Rewired is certainly an insightful, addressing strategies organizations must address to successfully adopt AI as part of a digital transformation. The downstream impact cannot be neglected. Organizations will risk their future by not pivoting to AI as the key driver for their existing digital transformation.

There is a well outlined roadmap from McKinsey’s experience across all markets. Recently published (June 2023) this guidance will help organizations still addressing the impact of the pandemic, understand the need to adopt AI and the downstream impact upon their current state business model.

Based upon key insights, Rewired is further outlining that organizations must pivot to simply remain competitive. This is truly a ‘publish or perish’ moment for many organizations regardless of market. Organizations need only look at their competitors already adopting AI. The realization that you are already playing catch up hits home. Or perhaps looking deeper, long time competitors impacted by the pandemic’s economic downturn since 2020 have simply closed their doors.

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