HBR Guide to Dealing with Conflict by Amy Gallo.
Amy holds a master’s in public policy from Brown University. She is a contributing editor at Harvard Business Review and was a management consultant at Katzenbach Partners.
There are multiple lessons in this book that benefits everyone regardless of your life’s path. From understanding common sources of conflict, options to address disagreement, recognizing when others seek or avoid conflict, known when to walk away, to learning how to repair relationships.
Such a valuable resource to recognize and understand the three sections outlined: preparing for conflict before it begins, managing a conflict, and resolving conflict. this book will simply resonate with everyone today. It is well worth your time in my opinion.
Perhaps even some will see the benefits of conflict. Yes, Amy addresses how conflict drives more creativity, sparking new ideas and strengthening bonds. This can be viewed as the source of true innovation which drive better work outcomes. Furthermore Amy suggests job satisfaction is an outcome from addressing conflict. But please recall conflict types: relationship, task, process, and status.
